How it Works

Reliable - Continuous 24/7 Monitoring

The most critical element in delivering high quality reliable services is the ability to monitor and manage all communication services and connections 24 hours a day, 365 days a year. All business communications are monitored for end-to-end quality and availability by a team of engineers using our Patent pending Voice Quality Management System with the most advanced tools in the industry. We continuously monitor and analyze call volume, traffic bottlenecks, and usage patterns and call history to ensure the highest level of quality and service availability.

Unlike hosted solutions, a dedicated plug and play Optimized Service Point (OSP) with a built-in security gateway is installed on premise. We ship it to you and you plug it in – it is that easy. It gives us the ability to troubleshoot, diagnose and resolve problems remotely.  This includes wiring, phone issues, LAN settings and faulty switches. It permits us to continuously monitor connectivity between your company, the network, and Whaleback’s optimized cloud infrastructure.

Unlike hosted solutions, in the event of a network access link failure, our patented RAIL technology enables failover to alternate network links and we reroute calls when necessary. Our goal for your business continuity is to identify problems and fix them before they impact your service.

Key Reliability and Quality Management Features:

• Geographically diverse carrier network facilities
• Multiple PSTN network access connections
• Network facility failover: network and facilities
• Total IP network visibility
• Dynamic graphical display with multiple carrier views
• Multiple carrier network views
• 24/7 monitoring of all services and connections by Whaleback
• Automated problem notification
• Trace route analysis of call path
• Root cause diagnostic toolset
• On-demand record and playback
• Historical call detail records
• Remote OSP fault management
• Remote OSP system configuration

SIP - The Future of Unified Communications

As video and audio conferencing, unified messaging, instant messaging and presence become more popular, SIP Trunks to the premise are becoming a fundamental building block as companies move to an all-IP infrastructure.  Organizations are choosing SIP to increase call quality, reliability, security and efficiency by maximizing the use of network capacity to drive down costs. Whaleback’s solution has been developed from the ground up based on SIP, eliminating many of the interoperability issues found with other solutions and eliminating expensive equipment upgrades.

Mobile - Manage Your Communications from Anywhere

Today everything must be mobile and easily accessible. So we’ve developed a suite of advanced cloud-based management tools for both end-users and site administrators.

Individuals can access their “End-User Services” via a web portal from anywhere, at anytime, using any device. This powerful tool provides access to services such as customized contact views, phone status, customized presence, chat, click-to-call, personal call statistics and contact centers. From anywhere in the world you have a full range of cloud-enabled end user services to keep you connected.

Created just for site administrators, a dedicated customer management portal provides the ability to manage business communications from any computer with an Internet connection. Add/remove users, change configurations or run a report that gives you the information you need, when you need it.