Why Managed Services?

A well managed unified communications system just works reliably all day, every day.  When you choose Whaleback, we take the daily complex operational and management headaches off your plate so that you can focus on your core business. We identify problems and fix them before they even impact your service.

• Peace of Mind – The most critical element in delivering high quality reliable services is the ability to monitor and manage all communication services and connections 24 hours a day, 365 days a year. All business communications are monitored for end-to-end quality and availability by a team of engineers using our patent pending Voice Quality Management System with the most advanced tools in the industry. We continuously monitor and analyze call volume, traffic bottlenecks, and usage patterns and call history to ensure the highest level of quality and service availability.

• Focus - Managed unified communication services allows organizations to focus its resources on core business capabilities and strategic initiatives, while using the expertise and advanced technologies that only Whaleback can provide.

• Manage Risk - Managed services enable organizations to respond quickly and efficiently to unpredictable events, with provisions for disaster recovery and rapid workforce changes.

• Increase Productivity and Control – Whaleback provides companies with a single point of contact for fault resolution and service requests.

• Comprehensive Service – Here is what Whaleback Managed Services include:

          ►Direct and unlimited access to live, expert support

          ►Configuration management 

          ►Round-the-clock network and service monitoring and management

          ►Hardware maintenance and replacement

          ►Nightly optimized cloud back-ups

          ►Immediate response to down events

          ►Email alerts to keep you abreast of your support request