UC Service Reduces Company Phone Expenses by Half
Portsmouth, NH – August 20, 2012 – Whaleback Managed Services, the leader in managed unified communications services, today announced that American & European Tanning Supply (AETS), one of the best known names in the Southern U.S. region of the indoor tanning industry, has increased profitability and growth using Whaleback’s CrystalBlue Cloud-based Managed Unified Communications Services.
“Choosing Whaleback has been one of the best business decisions I've made in 16 years,” said Mark Marshall, AETS Owner and President. “I have certainly saved money – if I were using land line services now it would be double the cost. And with the same monthly fee, I now know what my monthly business communications expense will be and can control my bottom line profitability.”
Marshall made the move to Whaleback after multiple frustrations with his previous phone service. When he moved his warehouse, phone service broke down and neither of the large landline providers would take responsibility. When AETS also moved offices, the provider could not allow AETS to keep its same phone numbers. Additionally, there was constant uncertainty of phone bill costs. “For some months the phone bill would be extremely high and we could never completely understand why. The phone was a big expense for us,” said Marshall.
“It used to be so cost prohibitive for us to hire the best people for our company because they often would have to be relocated at tremendous cost to us. Now we find the best employees from a national pool of candidates, they work from home, and at the drop of a hat we can give them a computer and a phone, easily adding Whaleback support for them,” added Marshall. “Even though sales reps are in different states, conference calls sound like they are down the hall from each other.”
“Whaleback’s intelligent, easy-to-use cloud-based UC service allows AETS to focus on what they do best rather than worrying about their phones,” said Karil Reibold, CEO of Whaleback Managed Services. “We simplify and enhance the way our customers communicate, while ensuring smooth operations with our proactive, 24/7 monitoring and technical support.”
Whaleback’s CrystalBlue Cloud-based Managed Unified Communications Services
CrystalBlue Cloud-based Managed Unified Communications Services gives customers a feature-rich, high quality, enterprise-wide communications system without the expense or headache of installing and managing an on-premise PBX. Its features can be accessed anywhere, anytime from the Internet, mobile network or public telecommunications network. CrystalBlue integrates business-class telephony features, high-definition voice, network services, IP desk phones, messaging, collaboration, mobility, service guarantees, and redundancy with the simplicity of a cloud-based service and the quality and reliability of a robust enterprise system.
• Use and pay for only what you need, when you need it
• Access to highly trained support professionals
• Guaranteed full end-to-end support
• Centralized proactive monitoring and management
• Remote problem identification and resolution
• Business continuity planning and coordination
• Future-proof to easily add new applications and services
About American & European Tanning Supply
American & European Tanning Supply (AETS) is one of the best known names in the Southern U.S. region of the indoor tanning industry. Since 1996, AETS has built its business offering indoor tanning systems along with a huge selection of lotions, accessories, beds, parts, and lamps, as well as tanning sprays, spray booths, hydration stations and body wraps, with great prices and unbeatable service supporting salons and fitness centers regionally and nationally. AETS also gives salons and fitness centers break-even and return on investment analysis, market demographic profiles, salon layouts, an equipment mix, and salon build-out tips that save customers time and money, and provides input on marketing and promotional ideas. For more information go to: www.aets.biz
About Whaleback Managed Services
Whaleback Managed Services is a leading provider of cloud-based managed unified communications services for small and medium enterprises. Whaleback‘s end-to-end, business-class voice services enhance productivity and reduce operational and capital expenses by offering flexible, feature-rich VoIP calling packages, proactive, centralized monitoring and management, and high-touch customer service. Whaleback’s optimized cloud-based managed voice services are used by customers with single and multi-site environments in industries including retail, legal, financial, real estate, service, medical, construction, food, tourism and more. For more information about Whaleback Managed Services visit www.whalebacksystems.com.
For more information, please contact
Red Javelin Communications