CrystalBlue Contact Center. Gain big company contact center capabilities without the cost or complexity.
The CrystalBlue Contact Center was specifically designed for SMEs that want to manage and operate their own contact center to deliver superior customer service, improve customer satisfaction and leverage a virtual workforce with the cost savings and benefits of cloud computing.
The CrystalBlue Contact Center enables organizations to better manage inbound calls by quickly ensuring that all incoming calls are automatically routed to the correct individual or department through simple and easy to setup automatic call distribution groups. The service is easily scalable providing easy agent-by-agent expansion using a web-based dashboard for configuration and monitoring. Agents need a PC, phone and Internet connectivity to be productive. Deployments that once took months are up and running within hours.